Hotel Grand Nubra (referred to as “we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or interact with us. By using our website or services, you consent to the practices described in this Privacy Policy.

 

1. Information We Collect

When you visit our website, make a booking, or communicate with us, we may collect different types of information. Personal information is collected when you fill out forms on our site, make a reservation, or contact us for any inquiries. This includes your name, email address, phone number, and mailing address. Payment details are also collected when making a booking, such as your credit card information. This information is necessary for processing payments and fulfilling your reservations.

We may also collect non-personal information, such as your IP address, browser type, operating system, and browsing behavior on our website. This data is gathered to help us improve the performance and functionality of our website and to enhance user experience. Additionally, we use cookies and similar technologies to analyze site traffic and provide a more personalized experience. Cookies allow us to recognize you and remember your preferences for future visits.

While we do not intentionally collect sensitive personal information, we may gather special categories of data, such as health-related details, if required for providing specific services, like accessibility needs.

 

2. How We Use Your Information

The information we collect is used for several purposes related to the services we provide. Your personal information is primarily used to process bookings, reservations, and to ensure the accurate delivery of the services you have requested. For example, we use your contact details to send booking confirmations, arrival instructions, and reservation updates.

We may also use your personal information to communicate with you about promotional offers, special events, or new services. You will only receive marketing communications if you have provided your consent. If you wish to stop receiving marketing messages, you can unsubscribe at any time.

In addition, we may use your data for operational purposes, such as improving the content and functionality of our website, analyzing website traffic, and ensuring the security of our website. We may also use the information to comply with legal obligations or resolve disputes.

 

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, there are certain circumstances where we may share your information. For example, we may share your data with service providers and partners who assist us in managing our operations, such as payment processors, customer service providers, and marketing partners. These third parties are required to protect your information and only use it for the purposes for which it was shared.

We may also disclose your personal information if required by law or in response to a legal request, such as a subpoena or court order. Additionally, we may disclose information to protect the rights, property, or safety of our guests, employees, or others, and to prevent fraud or other illegal activities.

 

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience while browsing. Cookies are small files that are stored on your device and help us remember your preferences and actions over time. We use cookies to analyze user behavior, measure site performance, and deliver personalized content.

Most browsers allow you to manage your cookie preferences. You can choose to accept or reject cookies by adjusting your browser settings. However, please note that disabling cookies may affect the functionality of certain features on our website.

 

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your personal data is no longer needed, we take steps to securely delete or anonymize it. If you make a reservation, your personal information will be stored for the duration of your stay and for any follow-up communications, such as feedback or promotional offers, unless you request that we delete it.

 

6. Security of Your Information

We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include the use of secure servers, encryption of sensitive data, and regular security audits. While we strive to protect your data, no method of online transmission is 100% secure, and we cannot guarantee the absolute security of your information.

 

7. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding the personal information we hold about you. These rights may include the ability to access, correct, or delete your personal data, and to object to or restrict certain types of data processing. You can also withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact us at the details provided below. We will respond to your request as required by applicable law.

 

8. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content or privacy practices of these external websites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.

 

9. Children’s Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we learn that a child has provided us with personal information, we will take steps to delete that information as soon as possible. If you are a parent or guardian and believe that we may have collected personal information from a child, please contact us.

 

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. The revised date will be displayed at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Hotel Grand Nubra
Email: info@hotelgrandnubra.com